Shipping Policy



IMPORTANT SHIPPING INFORMATION

Shipping fees are calculated according to the weight and destination of your package. Each package is provided with a tracking number. Be advised that all shipping fees are non-refundable. Once your order has been shipped, you will receive an email update with shipping details, along with the tracking number. Tracking information with only be updated after 24 hours since your order has shipped.

Please note that we only process and ship out orders during business days (Monday-Friday), from 9 am to 6 pm PHT, and processing may take up to 5-10 business days. During new issue releases, processing may take longer than usual (up to 15 business days) due to the high volume of orders.

PHILIPPINES

Orders will be shipped via Ninja Van or GIKAH Express (via LBC) and are insured with a tracking number. If your order is not within Ninja Van's serviceable area, then GIKAH Express will be the only courier option provided for you upon checkout. Please allow at least 24 hours for your tracking information to be updated. Once the courier receives your package, you will be updated via text message to the phone number provided upon checkout. Please ensure that you provide a valid 10-digit local cellphone number. The buyer assumes all responsibilities after delivery including loss of items after delivery and of claims made with the shipping carrier. 

INTERNATIONAL

Delivery time will vary based on the delivery address, time of purchase, and the delivery options selected. All international shipping rates are based on the destination and the total weight and volume of your order as well as the method of delivery chosen. All international orders may incur duties, fees, and import taxes upon delivery. These charges are country-specific and are determined by your country's local customs authority. Payment of these by the recipient is necessary to release your order from customs. For more information, please consult your local customs office.

Shipments are insured with a tracking number and the buyer assumes all responsibilities after delivery including loss of items after delivery and of claims made with the shipping carrier. International orders will be shipped via FedEx or DHL, depending on what is available to your country. 

Return Policy


All orders are non-returnable and non-refundable. You may cancel your order as long as it has not been shipped. If you wish to do so, please contact us using our contact form or email us at info@lofficielph.com.

DAMAGED ITEMS

If your item arrives damaged, please contact us within 24 hours from when you received your order.